FAQs & Troubleshooting
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236 Results
- 1The print speed is slow.
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot print automatically a document that has different paper sizes.
- 8Jam Inside
- 9Replace Drum
- 10Jam MP Tray
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Jam Tray 1 or Jam Tray 2
- 14Replace Fuser
- 15Reduce printing noise.
- 16The printer status is Offline or Paused.
- 17Jam Duplex
- 18Turn the Toner Save mode on or off
- 19Replace Toner
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 26Can I print from or scan to Android™ Smartphone?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Jam Rear
- 30Unable to print using Apple AirPrint.
- 31Adjust the default preferences of my printer driver (Windows)
- 32Print the Network Configuration Report
- 33Replace PF Kit xx
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35How to identify your Operating System (OS).
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37Print on both sides of the paper (2-sided/duplex Printing).
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Install the optional tray unit.
- 41What is the recommended paper?
- 42I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 43Replace Laser
- 44Install additional memory.
- 45What can happen if the wrong paper is used in your machine.
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Curled or wavy
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50What kind of paper can I use?