FAQs & Troubleshooting
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220 Results
- 1Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 2Replace Toner
- 3Print on labels and envelopes from the MP tray.
- 4Replace Drum
- 5The printer status is Offline or Paused.
- 6Manual Feed
- 7"Offline" appears on the Status Monitor.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Jam Inside
- 10Unable to print using Apple AirPrint.
- 11What is Brother iPrint&Scan?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Replace PF Kit xx
- 14Drum Error (Drum!)
- 15Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 16Jam MP Tray
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19No Paper
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Jam Rear
- 22Jam Tray 1 or Jam Tray 2
- 23Turn the Toner Save mode on or off
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26Can I print from or scan to Android™ Smartphone?
- 27Jam Duplex
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Reset the print server to the default factory settings.
- 31Install additional memory.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Replace Fuser
- 35How to identify your Operating System (OS).
- 36Cover is Open
- 37Print a Printer Settings page.
- 38How do I print using Apple AirPrint from my iOS supported devices including iPhone, iPad and iPod touch?
- 39Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 40Print a Test Page.
- 41Curled or wavy
- 42Print the Network Configuration List.
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Protect your Brother machine against unauthorised access over the network
- 45Print both sides of paper or a booklet automatically
- 46What kind of paper can I use?
- 47Wrinkles or creases
- 48What can happen if the wrong paper is used in your machine.
- 49Clean the drum unit
- 50Smudges on printed pages (Poor fixing)