FAQs & Troubleshooting
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163 Results
- 1Manual Feed
- 2I cannot print from my computer via USB.
- 3Jam Inside
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5Jam Duplex
- 6Jam MP Tray
- 7Adjust the Brother machine's Sleep Time setting
- 8Jam Tray 1 or Jam Tray 2
- 9Wrinkles or creases
- 10Size Error DX
- 11Replace Laser
- 12Jam Rear
- 13Replace Toner
- 14Replace Fuser
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Cover is Open
- 17What kind of paper can I use?
- 18Out of Memory
- 19Turn the Toner Save mode on or off
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Curled
- 22Curled or wavy
- 23Envelope creases
- 24"Offline" appears on the Status Monitor.
- 25Is my Brother machine compatible with third party print servers?
- 26Service Call
- 27Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 28Replace PF Kit xx
- 29TONER LOW
- 30Replace Drum
- 31Print on labels and envelopes from the MP tray.
- 32Page skewed
- 33How to identify your Operating System (OS).
- 34No Toner
- 35Drum End Soon
- 36What do the LED indications mean?
- 37What can happen if the wrong paper is used in your machine.
- 38Print Unable or Print Unable XX
- 39Duplex Disabled
- 40The printer status is Offline or Paused.
- 41Adjust the default preferences of my printer driver (Windows)
- 42Delete print jobs from the print queue.
- 43Drum Stop
- 44Reduce printing noise.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Printable area
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Change the printer driver settings (Windows/macOS)