FAQs & Troubleshooting
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163 Results
- 1Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 2Wrinkles or creases
- 3Manual Feed
- 4Adjust the Brother machine's Sleep Time setting
- 5Is my Brother machine compatible with third party print servers?
- 6Jam Rear
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Curled or wavy
- 9Envelope creases
- 10Jam Tray 1 or Jam Tray 2
- 11Size Error DX
- 12What kind of paper can I use?
- 13Turn the Toner Save mode on or off
- 14How to identify your Operating System (OS).
- 15Curled
- 16Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19What can happen if the wrong paper is used in your machine.
- 20Replace Laser
- 21Jam Inside
- 22Print on labels and envelopes from the MP tray.
- 23"Offline" appears on the Status Monitor.
- 24I cannot print from my computer via USB.
- 25Adjust the default preferences of my printer driver (Windows)
- 26Jam MP Tray
- 27What driver package format is supported by my Linux distribution?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Print Unable or Print Unable XX
- 30What do the LED indications mean?
- 31Printable area
- 32Page skewed
- 33Jam Duplex
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37Cover is Open
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Supported models of Universal Printer Driver for PCL
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 41Clean the drum unit
- 42Print a Printer Settings page.
- 43Out of Memory
- 44Replace Drum
- 45Install the optional tray unit.
- 46Replace Toner
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Check the firmware version.
- 49Open the Control Panel (For Windows)
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.