FAQs & Troubleshooting
- 103/24/2021My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 202/15/2021The printer status is Offline or Paused.
- 307/16/2020Cannot print after a Windows 10 update (June 2020)
- 407/30/2018I cannot print from my computer via network. (For Windows)
- 511/06/2017I cannot print from my computer via network. (For Macintosh)
- 604/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 711/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 811/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 901/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 1005/08/2012I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.