FAQs & Troubleshooting
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181 Results
- 1Use the Universal Printer Driver for PCL
- 2How do I use the "Booklet Printing" feature?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Change the printer driver settings (Windows/macOS)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Delete print jobs from the print queue.
- 9What is Brother iPrint&Scan?
- 10Printouts (envelopes) have creases.
- 11What is the recommended paper?
- 12How do I install the Optional Tray Unit?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How do I clear Jam Rear/ Duplex?
- 15The printer status is Offline or Paused.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17How do I install additional memory?
- 18I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 19How can I clean the inside of the printer?
- 20How do I clear paper jams?
- 21The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Cannot print after a Windows 10 update (June 2020)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Printouts have wrinkles or creases.
- 28Can I print from DOS applications?
- 29What is the printable area per page?
- 30Print on labels and envelopes from the MP tray.
- 31To install the printer driver easily using a tool. (Linux)
- 32Verify the Brother machine connected to the Wired Network (For Windows)
- 33My Brother machine misfeeds paper.
- 34How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 42I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 43Supported models of Universal Printer Driver for PCL
- 44Can I print from or scan to Android™ Smartphone?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47I updated the Web BRAdmin and cannot enable the logging function.
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Printouts have a curl or wave.