FAQs & Troubleshooting
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135 Results
- 1How do I install additional memory?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4How do I print a Test page?
- 5How can I clean the inside of the printer?
- 6How to identify your Operating System (OS).
- 7Replace the drum unit.
- 8What is the printable area per page?
- 9Print on labels and envelopes from the MP tray.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Can I print from or scan to Android™ Smartphone?
- 14Printouts have a curl or wave.
- 15Delete print jobs from the print queue.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Can I use AirPrint with my Brother machine?
- 18What driver package format is supported by my Linux distribution?
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23How do I clear Jam Rear/ Duplex?
- 24Printouts have wrinkles or creases.
- 25What can happen if the wrong paper is used in your machine.
- 26What is the recommended paper?
- 27Uninstall the printer drivers (For Windows)
- 28Print on both sides of the paper.
- 29Replace the toner cartridge
- 30Open the Control Panel (For Windows)
- 31The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35The printer prints unexpectedly or it prints garbage.
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 37How can I change the printer settings?
- 38What kind of paper can I use?
- 39What kind of memory can I use?
- 40Printouts (envelopes) have creases.
- 41Can I print from DOS applications?
- 42What are the expected yields of the consumables?
- 43Open the Status Monitor
- 44How do I clean the paper pick-up roller?
- 45Memory full
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48What is the best printer driver to use-the PCL or BR-Script driver?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)