FAQs & Troubleshooting
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135 Results
- 1How do I install additional memory?
- 2How do I print a Test page?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5How do I clear Jam Rear/ Duplex?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7How can I clean the inside of the printer?
- 8Replace the drum unit.
- 9The printer status is Offline or Paused.
- 10Printouts have a curl or wave.
- 11Replace the toner cartridge
- 12Print on labels and envelopes from the MP tray.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16Print a Printer Settings page.
- 17Memory full
- 18What kind of paper can I use?
- 19What can happen if the wrong paper is used in your machine.
- 20What is the printable area per page?
- 21What do the LED indications mean?
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26The paper is skewed when it's printed.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28Drum End Soon
- 29What are the expected yields of the consumables?
- 30How do I clear paper jams?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33Print on both sides of the paper.
- 34Vertical black lines appear on the printout.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37"Offline" appears on the Status Monitor.
- 38I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 39What kind of memory can I use?
- 40How do I install the Optional Tray Unit?
- 41The printed letters are slanted, positioned incorrectly.
- 42How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 43How can I clean the corona wire of the drum unit?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Delete print jobs from the print queue.
- 49Can I use AirPrint with my Brother machine?
- 50I cannot print from my computer via USB.