FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2How to identify your Operating System (OS).
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Functions supported in the Windows 7 built-in drivers
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Does NC-2200w work with Windows Vista?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What is the recommended paper?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12How do I change the print server password?
- 13How do I factory reset the print server?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16What can happen if the wrong paper is used in your machine.
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18How do I install the Optional Tray Unit? - For USA and Canada
- 19All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 20What kind of paper can I use?
- 21Printouts have wrinkles or creases.
- 22What do the LED indications mean?
- 23Can I print using the IPP protocol on Windows XP?
- 24How do I install additional memory?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The printer status is Offline or Paused.
- 27The paper is skewed when it's printed.
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29What is the printable area per page?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What kind of memory can I use?
- 32Printouts have a curl or wave.
- 33What is UPnP and SSDP?
- 34Printouts (envelopes) have creases.
- 35Can I print from or scan to Android™ Smartphone?
- 36Change the printer driver settings (Windows/macOS)
- 37I updated the Web BRAdmin and cannot enable the logging function.
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Replace the drum unit.
- 42The printed letters are slanted, positioned incorrectly.
- 43I cannot print from my computer via USB.
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45How do I clear paper jams?
- 46What driver package format is supported by my Linux distribution?
- 47Cannot print after a Windows 10 update (June 2020)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Open the Control Panel (For Windows)
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.