FAQs & Troubleshooting
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184 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3How can I change the IP address using the ARP and PING commands?
- 4Why is the Status light (led) red and the Paper light (led) flashing?
- 5How do I print on transparencies?
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7How do I perform a factory reset?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 13How do I install the Optional Tray Unit? - For USA and Canada
- 14Delete print jobs from the print queue.
- 15Functions supported in the Windows 7 built-in drivers
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17Printouts (envelopes) have creases.
- 18What is the BRAdmin Professional software used for?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24What kind of memory can I use?
- 25What can happen if the wrong paper is used in your machine.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27How do I factory reset the print server?
- 28How do I disable the APIPA protocol?
- 29What is the recommended paper?
- 30Uninstall the printer drivers (For Windows)
- 31Cannot print after a Windows 10 update (June 2020)
- 32How to identify your Operating System (OS).
- 33Does NC-2200w work with Windows Vista?
- 34Using the PING command to troubleshoot problems.
- 35I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 36What is Status Monitor and how can I turn it on?
- 37The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 38What kind of paper can I use?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40What is the printable area per page?
- 41I want to change the paper tray and paper size settings. How do I change these things?
- 42How do I change the print server password?
- 43How do I print a network configuration page?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 47Uninstall printer drivers (Linux)
- 48Open the Control Panel (For Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)