FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Cartridge Error
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Load paper in the paper tray
- 5Small Paper
- 6I cannot print using my Brother machine on a wireless network (Mac)
- 7What is Brother iPrint&Scan?
- 8Jam Duplex
- 9Replace Drum
- 10Replace Toner
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Out of Memory
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Delete print jobs from the print queue.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Jam Rear
- 17Jam Tray 1 / Jam Tray 2
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Replace WT Box
- 20Jam Inside
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Change the printer driver settings (Windows/macOS)
- 23Toner Error
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25Drum Error (Drum!)
- 26Cannot print after a Windows 10 update (June 2020)
- 27I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 29Condensation
- 30Size Error
- 31The printer status is Offline or Paused.
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34Drum End Soon
- 35Jam MP Tray
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40Carry out calibration to improve the color density
- 41Unusable Device
- 42Is my Brother machine compatible with Windows Vista?
- 43Toner Low
- 44What can happen if the wrong paper is used in your machine.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Replace PF Kit xx
- 49Replace Laser
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.