FAQs & Troubleshooting
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220 Results
- 102/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 212/13/2024How to identify your Operating System (OS).
- 310/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 410/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 502/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 602/14/2024Wireless Setup Assistant
- 708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1006/01/2023Delete print jobs from the print queue.
- 1105/16/2023I cannot print from my computer via USB.
- 1204/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1304/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1403/27/2023"Offline" appears on the Status Monitor.
- 1503/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1603/27/2023Change the printer driver settings (Windows/macOS)
- 1703/27/2023The printer status is Offline or Paused.
- 1803/24/2023Open the Status Monitor
- 1902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2212/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2311/24/2022What are supported file formats for the direct print feature?
- 2411/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2511/07/2022How do I replace the Belt Unit?
- 2611/07/2022What is the default node name of the Brother Print Server?
- 2711/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2811/07/2022Replace the drum unit.
- 2910/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3010/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3110/25/2022How do I replace the Belt Unit?
- 3210/12/2022Can I print from DOS applications?
- 3309/20/2022Replace the drum unit.
- 3408/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3508/30/2022How do I replace the Waste toner box?
- 3608/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3708/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3808/03/2022How do I use the "Print to file" feature?
- 3907/26/2022When I print directly from the USB flash drive only an error page prints. What can I do?
- 4007/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 4107/20/2022How do I replace the Waste toner box?
- 4206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4306/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4405/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4504/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4604/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4704/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)