FAQs & Troubleshooting
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220 Results
- 1How do I clear the message "Print Unable 32" from the LCD display?
- 2How do I replace the Waste toner box?
- 3What is Brother iPrint&Scan?
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5Change the printer driver settings (Windows/macOS)
- 6The printer status is Offline or Paused.
- 7I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 8Cannot print after a Windows 10 update (June 2020)
- 9"JAM MP TRAY" error appears on the LCD. What should I do?
- 10Replace the drum unit.
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12The paper is skewed when it's printed.
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 16"JAM DUPLEX" error appears on the LCD. What should I do?
- 17Printouts have a curl or wave.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Wireless Setup Assistant
- 21"JAM REAR" error appears on the LCD. What should I do?
- 22"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 23Replace the toner cartridge
- 24What driver package format is supported by my Linux distribution?
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Adjust color settings by using the custom setting in the printer driver
- 28How do I improve the gray color when printing a monochrome document in Color Mode?
- 29How do I repack the printer?
- 30How do I replace the Belt Unit?
- 31"JAM INSIDE" error appears on the LCD. What should I do?
- 32What is the recommended paper?
- 33When I print directly from the USB flash drive only an error page prints. What can I do?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41I cannot connect to the print server using my web browser. What should I do?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43What kind of paper can I use?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Use the Network Connection Repair Tool (Windows)
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
