FAQs & Troubleshooting
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219 Results
- 1How do I replace the Waste toner box?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9How do I clear the message "Print Unable 32" from the LCD display?
- 10Replace the toner cartridge
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12How do I factory reset the network settings?
- 13Adjust color settings by using the custom setting in the printer driver
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 16Change the printer driver settings (Windows/macOS)
- 17What can happen if the wrong paper is used in your machine.
- 18How do I improve the color density? (Print Calibration)
- 19How do I replace the Belt Unit?
- 20"JAM MP TRAY" error appears on the LCD. What should I do?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23Replace the drum unit.
- 24"JAM REAR" error appears on the LCD. What should I do?
- 25Can I print from or scan to Android™ Smartphone?
- 26The printer status is Offline or Paused.
- 27I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29"JAM DUPLEX" error appears on the LCD. What should I do?
- 30"JAM INSIDE" error appears on the LCD. What should I do?
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 34When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 35What kind of paper can I use?
- 36Replace the drum unit.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Delete print jobs from the print queue.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Discover the MAC address of the Brother network card
- 42What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Colored streaks or bands down the page.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 49Printouts have a curl or wave.
- 50What is the recommended paper?