FAQs & Troubleshooting
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219 Results
- 1How do I replace the Waste toner box?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I clear the message "Print Unable 32" from the LCD display?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 5"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7How do I replace the Belt Unit?
- 8The printer status is Offline or Paused.
- 9I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 10Replace the drum unit.
- 11What is Brother iPrint&Scan?
- 12I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 13Adjust color settings by using the custom setting in the printer driver
- 14When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 15How to identify your Operating System (OS).
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22"JAM DUPLEX" error appears on the LCD. What should I do?
- 23"JAM REAR" error appears on the LCD. What should I do?
- 24"JAM MP TRAY" error appears on the LCD. What should I do?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31The printer prints unexpectedly or it prints garbage.
- 32I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 33How do I install additional memory?
- 34Replace the toner cartridge
- 35Set up your Brother machine on a wireless network.
- 36What driver package format is supported by my Linux distribution?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40How do I improve the color density? (Print Calibration)
- 41The color of printouts are not what I expected.
- 42How do I repack the printer?
- 43"JAM INSIDE" error appears on the LCD. What should I do?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48What kind of paper can I use?
- 49Replace the drum unit.
- 50Can I print from or scan to Android™ Smartphone?