FAQs & Troubleshooting
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170 Results
- 1When I print directly from the USB flash drive only an error page prints. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Adjust color settings by using the custom setting in the printer driver
- 4The printer status is Offline or Paused.
- 5How do I use the "Print to file" feature?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8How to identify your Operating System (OS).
- 9What kind of the USB Flash Memory Drive I can use?
- 10What driver package format is supported by my Linux distribution?
- 11Print on both sides of the paper.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Delete print jobs from the print queue.
- 14How do I install additional memory?
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 16What kind of paper can I use?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Change the printer driver settings (Windows/macOS)
- 19When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21How do I replace the Belt Unit?
- 22What is the recommended paper?
- 23Replace the toner cartridge
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25How do I replace the Waste toner box?
- 26Can I print from DOS applications?
- 27What is the unprintable area per page?
- 28What is the BRAdmin Professional software used for?
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Can I print on transparencies e.g. for overhead projectors?
- 31Can I use AirPrint with my Brother machine?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What can happen if the wrong paper is used in your machine.
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38Replace the drum unit.
- 39What kind of memory can I use?
- 40Protect your Brother machine against unauthorised access over the network
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42How do I improve the color density? (Print Calibration)
- 43"JAM MP TRAY" error appears on the LCD. What should I do?
- 44What are supported file formats for the direct print feature?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Is my Brother machine compatible with Windows Vista?
- 47"JAM REAR" error appears on the LCD. What should I do?
- 48"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 49Printouts have wrinkles.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?