FAQs & Troubleshooting
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170 Results
- 1When I print directly from the USB flash drive only an error page prints. What can I do?
- 2When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 3What are supported file formats for the direct print feature?
- 4How do I use the "Print to file" feature?
- 5What kind of the USB Flash Memory Drive I can use?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9How to identify your Operating System (OS).
- 10"JAM MP TRAY" error appears on the LCD. What should I do?
- 11Print on both sides of the paper.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Adjust color settings by using the custom setting in the printer driver
- 14How do I improve the color density? (Print Calibration)
- 15How do I replace the Belt Unit?
- 16"JAM INSIDE" error appears on the LCD. What should I do?
- 17Printouts have a curl or wave.
- 18Printouts have wrinkles.
- 19Can I print from DOS applications?
- 20Print a Printer Settings page
- 21How do I print a Test page?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24Change the printer driver settings (Windows/macOS)
- 25The color of printouts are not what I expected.
- 26How do I replace the Waste toner box?
- 27What kind of paper can I use?
- 28What kind of memory can I use?
- 29What can happen if the wrong paper is used in your machine.
- 30What is the unprintable area per page?
- 31Replace the toner cartridge
- 32Use the Network Connection Repair Tool (Windows)
- 33How can I clean the inside of the printer?
- 34Replace the drum unit.
- 35How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 36Where do I find the complete User's Guide?
- 37Colored streaks or bands down the page.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41When I print images, the quality is not good (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 45Windows 10 Support Information
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I print on transparencies e.g. for overhead projectors?
