FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of the USB Flash Memory Drive I can use?
- 3When I print directly from the USB flash drive only an error page prints. What can I do?
- 4Adjust color settings by using the custom setting in the printer driver
- 5The printer status is Offline or Paused.
- 6How do I use the "Print to file" feature?
- 7What kind of paper can I use?
- 8How do I improve the color density? (Print Calibration)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12How to identify your Operating System (OS).
- 13Print on both sides of the paper.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19The printer prints unexpectedly or it prints garbage.
- 20"JAM REAR" error appears on the LCD. What should I do?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22Protect your Brother machine against unauthorised access over the network
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24I cannot print from my computer via USB.
- 25What driver package format is supported by my Linux distribution?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Change the printer driver settings (Windows/macOS)
- 29The paper is skewed when it's printed.
- 30Is my Brother machine compatible with Windows Vista?
- 31How do I replace the Belt Unit?
- 32How do I replace the Waste toner box?
- 33Can I print from DOS applications?
- 34What can happen if the wrong paper is used in your machine.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36"Offline" appears on the Status Monitor.
- 37I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39"JAM INSIDE" error appears on the LCD. What should I do?
- 40What kind of memory can I use?
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 44How do I print a Test page?
- 45"JAM MP TRAY" error appears on the LCD. What should I do?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47What is the unprintable area per page?
- 48What is the recommended paper?
- 49What are supported file formats for the direct print feature?
- 50Uninstall the drivers. (Mac OS X 10.5)