FAQs & Troubleshooting
Latest |
167 Results
- 5107/05/2018Windows 7 Support Information
- 5210/27/2017I cannot print from my computer via network. (For Macintosh)
- 5310/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5403/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5503/25/2016What is the difference between the toner cartridge and the drum unit?
- 5603/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5703/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5803/25/2016What is the Network Shared printing?
- 5903/25/2016Can I print from or scan to Android™ Smartphone?
- 6003/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6103/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6203/23/2016What can happen if the wrong paper is used in your machine.
- 6303/23/2016What is the BRAdmin Professional software used for?
- 6411/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6504/06/2015How do I replace the fuser unit?
- 6611/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6711/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6811/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6909/29/2014I want to recalibrate the colors on my printer, how do I do this?
- 7009/26/2014How to use the Network Printer Driver Wizard Software
- 7109/26/2014How to use the Driver Deployment Wizard software
- 7209/26/2014Can my printer send me an e-mail if there is a problem?
- 7309/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7406/17/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7506/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7601/29/2014What is Windows ICM profiles?
- 7701/29/2014How do I clean the printer to improve the print quality and reduce the risk of paper jams?
- 7801/29/2014How do I clean the printer to improve the print quality and reduce the risk of paper jams?
- 7901/29/2014How do I replace the Ozone Filter?
- 8001/29/2014How do I replace the Fuser Cleaner?
- 8101/29/2014How do I replace the Oil Bottle?
- 8201/29/2014What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 8301/29/2014An error message "SIZE MISMATCH" occurs. What does it mean?
- 8401/29/2014I cannot print from Mac OS X.
- 8501/27/2014How do I replace the transfer roller?
- 8601/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8701/27/2014"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 8801/27/2014"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 8901/27/2014"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 9001/27/2014What is the optional DX-3400 used for and how do I install it?
- 9101/27/2014How do I install additional memory?
- 9201/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 9305/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9405/16/2013What are the difference between PCL Driver and BR-Script driver?
- 9505/16/2013Printing Watermarks from a Windows PC
- 9605/16/2013The color of printouts are not what I expected.
- 9705/16/2013How do I change the color mode from a Windows PC?
- 9805/15/2013Paper Feed Problems
- 9905/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10005/14/2013How can I change the IP address?