FAQs & Troubleshooting
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167 Results
- 1How do I replace the fuser unit?
- 2What are the difference between PCL Driver and BR-Script driver?
- 3Change color mode from a Windows® PC
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Cannot print after a Windows 10 update (June 2020)
- 6Functions supported in the Windows 7 built-in drivers
- 7"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 8Delete print jobs from the print queue.
- 9Change the printer driver settings (Windows/macOS)
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11What is the optional DX-3400 used for and how do I install it?
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15The paper is skewed when it's printed.
- 16"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 17"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19How to use the Network Printer Driver Wizard Software
- 20The machine does not print anything.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Can I print from or scan to Android™ Smartphone?
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25What is Windows ICM profiles?
- 26Printouts have wrinkles or creases.
- 27Can I print using the IPP protocol on Windows XP?
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29What is the printable area per page?
- 30How do I install additional memory?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32How do I print on envelopes?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37What kind of paper should I avoid?
- 38What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43Can I print from DOS applications?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46What is the life of the consumables?
- 47What is the BRAdmin Professional software used for?
- 48Selecting the best possible print quality from a Macintosh® PC
- 49I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 50When printing with monochrome laser printer, the print position shifts. (Linux)