FAQs & Troubleshooting
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167 Results
- 1How do I replace the fuser unit?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Functions supported in the Windows 7 built-in drivers
- 4What are the difference between PCL Driver and BR-Script driver?
- 5Change color mode from a Windows® PC
- 6"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9Cannot print after a Windows 10 update (June 2020)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer status is Offline or Paused.
- 14How to use the Network Printer Driver Wizard Software
- 15The machine does not print anything.
- 16What is the optional DX-3400 used for and how do I install it?
- 17Can I print using the IPP protocol on Windows XP?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19Can I print from or scan to Android™ Smartphone?
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24What driver package format is supported by my Linux distribution?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Printouts have wrinkles or creases.
- 28"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 29How do I install additional memory?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The paper is skewed when it's printed.
- 34What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38How do I print on envelopes?
- 39What is Windows ICM profiles?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I want to recalibrate the colors on my printer, how do I do this?
- 42I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 43Can I print from DOS applications?
- 44What is the optional Compact Flash Card used for and how do I install it?
- 45What is the printable area per page?
- 46What is the BRAdmin Professional software used for?
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The color of printouts are not what I expected.
- 49What kind of labels and transparencies can I use?
- 50What kind of paper should I avoid?