FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Drum
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8What is Brother iPrint&Scan?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Replace Belt
- 11Replace Toner
- 12I get a TS error when trying to print on a wireless network.
- 13Jam Rear
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Replace WT (waste toner) Box
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Jam 2-sided
- 19Jam Tray 1 or Jam Tray
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Turn the Toner Save Mode on or off.
- 24Curled or wavy
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Replace Fuser
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Jam Manual Feed
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The printer status is Offline or Paused.
- 33Configure and use the Scan to Network feature (For Windows)
- 34Adjust color settings by using the custom setting in the printer driver
- 35The color of your printouts is not what you expected
- 36Jam Inside
- 37Print on both sides of the paper (2-sided/duplex Printing).
- 38How to identify your Operating System (OS).
- 39Carry out calibration to improve the color density
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Toner Low
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44Replace PF Kit xx
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50Drum Error (Drum!)