FAQs & Troubleshooting
![]() |
Latest |
211 Results
- 104/16/2025I cannot print from my computer via USB.
- 204/16/2025I cannot print from my computer via network. (For Macintosh)
- 302/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 412/13/2024How to identify your Operating System (OS).
- 510/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 610/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1006/01/2023Delete print jobs from the print queue.
- 1105/11/2023Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 1204/26/2023Check the IP addresses of your PC and the Brother machine
- 1303/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1603/24/2023Open the Status Monitor
- 1703/15/2023"Offline" appears on the Status Monitor.
- 1802/28/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1902/15/2023Verify the Brother machine connected to the Wireless Network (For Windows)
- 2002/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2102/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2202/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2312/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2412/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2512/13/2022Change the length of time the machine will wait until it goes into Sleep Mode
- 2611/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2711/07/2022Create the file for direct printing
- 2810/12/2022Can I print from DOS applications?
- 2908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3008/10/2022Print data directly from the USB flash memory drive
- 3108/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3207/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3306/30/2022Check the Node Name of the Brother machine
- 3406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3506/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3804/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3904/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4004/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4103/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4203/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4303/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4411/10/2021Open the Control Panel (For Windows)
- 4510/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4603/19/2021I get a TS error when trying to print on a wireless network.
- 4701/27/2021Adjust color settings by using the custom setting in the printer driver
- 4801/27/2021I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 4907/16/2020Cannot print after a Windows 10 update (June 2020)
- 5007/06/2020What driver package format is supported by my Linux distribution?