FAQs & Troubleshooting
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211 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Turn the Toner Save Mode on or off.
- 3WT Box End Soon
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Drums End Soon/ Drum End Soon(X)
- 6Carry out calibration to improve the color density
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace WT (waste toner) Box
- 9Important points you need to confirm before configuring your Brother machine for a wireless network.
- 10What is Brother iPrint&Scan?
- 11White spots or hollow print
- 12What is Wi-Fi Protected Setup (PBC*)or AOSS™?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Clean the drum unit
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18Create the file for direct printing
- 19Reset the network settings to the factory default
- 20I get a TS error when trying to print on a wireless network.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 23Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 24The printer status is Offline or Paused.
- 25Jam Tray 1
- 26Replace Drum
- 27Can I print on transparencies e.g. for overhead projectors?
- 28The color of your printouts is not what you expected
- 29What kind of memory can I use?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Can I print from or scan to Android™ Smartphone?
- 32Adjust color settings by using the custom setting in the printer driver
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Check the firmware version.
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44Wrinkle
- 45What can happen if the wrong paper is used in your machine.
- 46Print a Printer Settings page
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.