FAQs & Troubleshooting
![]() |
Popular |
211 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Turn the Toner Save Mode on or off.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4WT Box End Soon
- 5Drums End Soon/ Drum End Soon(X)
- 6Carry out calibration to improve the color density
- 7What is Brother iPrint&Scan?
- 8Replace WT (waste toner) Box
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Important points you need to confirm before configuring your Brother machine for a wireless network.
- 13White spots or hollow print
- 14Create the file for direct printing
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 17Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 18The color of your printouts is not what you expected
- 19What is Wi-Fi Protected Setup (PBC*)or AOSS™?
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22Clean the drum unit
- 23Jam Tray 1
- 24Reset the network settings to the factory default
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Can I print from or scan to Android™ Smartphone?
- 27The printer status is Offline or Paused.
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29I get a TS error when trying to print on a wireless network.
- 30Delete print jobs from the print queue.
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 32What kind of memory can I use?
- 33Replace Drum
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Print on plain paper or bond paper from the Manual feed slot
- 37Adjust color settings by using the custom setting in the printer driver
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 44Drum Error (Drum!)
- 45What kind of paper can I use?
- 46Curled or wavy
- 47Wrinkle
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)