FAQs & Troubleshooting
![]() |
Popular |
211 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 4Turn the Toner Save Mode on or off.
- 5Verify the Brother machine connected to the Wireless Network (For Windows)
- 6What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 7Reset the network settings to the factory default
- 8How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 11Print the Network Configuration List
- 12What is Brother iPrint&Scan?
- 13Print on plain paper or bond paper from the Manual feed slot
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15I get a TS error when trying to print on a wireless network.
- 16The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 17Create the file for direct printing
- 18What is the printable area per page?
- 19Wireless Setup Assistant
- 20Drum Error (Drum!)
- 21What kind of paper can I use?
- 22Check the IP addresses of your PC and the Brother machine
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is the recommended paper?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Adjust color settings by using the custom setting in the printer driver
- 28The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31How to identify your Operating System (OS).
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33Print data directly from the USB flash memory drive
- 34I cannot connect to the print server using my web browser. What should I do?
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36What can happen if the wrong paper is used in your machine.
- 37Install extra memory
- 38"Offline" appears on the Status Monitor.
- 39What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 40Can I print from or scan to Android™ Smartphone?
- 41Carry out calibration to improve the color density
- 42Jam Inside
- 43Repack the printer
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I cannot connect my machine to the wireless network.
- 46I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 47Clean the drum unit
- 48The printer prints unexpectedly or it prints garbage data.
- 49Print a Test page
- 50I'm having a problem with the print quality. How can I resolve it?