FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Verify the Brother machine connected to the Wireless Network (For Windows)
- 5How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 6Turn the Toner Save Mode on or off.
- 7How to identify your Operating System (OS).
- 8Print the Network Configuration List
- 9Jam Tray 1
- 10I get a TS error when trying to print on a wireless network.
- 11Jam Inside
- 12What is the printable area per page?
- 13What is Brother iPrint&Scan?
- 14What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 15What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 16Jam Rear
- 17I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 18Print data directly from the USB flash memory drive
- 19Check the IP addresses of your PC and the Brother machine
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Belt End Soon
- 23What is the recommended paper?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25"Offline" appears on the Status Monitor.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Wireless Setup Assistant
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29Reset the network settings to the factory default
- 30Create the file for direct printing
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Delete print jobs from the print queue.
- 34Can I use AirPrint with my Brother machine?
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36I cannot connect to the print server using my web browser. What should I do?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Print on envelopes, labels or thick paper from the Manual feed slot
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Print on plain paper or bond paper from the Manual feed slot
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Adjust color settings by using the custom setting in the printer driver
- 44I cannot print from my computer via USB.
- 45What driver package format is supported by my Linux distribution?
- 46Change the printer driver settings (Windows/macOS)
- 47Carry out calibration to improve the color density
- 48The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 49Drum Error (Drum!)
- 50Replace Belt unit