FAQs & Troubleshooting
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163 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print a Test page
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Print on plain paper or bond paper from the Manual feed slot
- 5The printer status is Offline or Paused.
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Replace WT (waste toner) Box
- 8Adjust color settings by using the custom setting in the printer driver
- 9Jam Tray 1
- 10Replace Belt unit
- 11Turn the Toner Save Mode on or off.
- 12Change the printer driver settings (Windows/macOS)
- 13Install extra memory
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Carry out calibration to improve the color density
- 16What kind of memory can I use?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18The color of printouts are not what I expected.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Protect your Brother machine against unauthorised access over the network
- 21What can happen if the wrong paper is used in your machine.
- 22Print on envelopes, labels or thick paper from the Manual feed slot
- 23I'm having a problem with the print quality. How can I resolve it?
- 24What kind of paper can I use?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26No Belt Unit
- 27Delete print jobs from the print queue.
- 28WT Box End Soon
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30No Waste Toner
- 31The printer prints unexpectedly or it prints garbage data.
- 32Jam Rear
- 33What is the recommended paper?
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Belt End Soon
- 37The paper is skewed when it's printed.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Can I print from or scan to Android™ Smartphone?
- 40The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 41Drum Error (Drum!)
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43How to identify your Operating System (OS).
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Jam Inside
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48What is the printable area per page?
- 49I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 50Can I print from and scan to iPhone, iPod touch and iPad?