FAQs & Troubleshooting
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178 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4"JAM C" error appears on the LCD. What should I do?
- 5How to identify your Operating System (OS).
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The machine does not print anything.
- 8What is the optional DX-2600 used for and how do I install it?
- 9What can happen if the wrong paper is used in your machine.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11How do I change the color mode from a Windows PC?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15How should I maintain the printer?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17What kind of envelopes should I avoid?
- 18"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 19"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Can I print from or scan to Android™ Smartphone?
- 23Functions supported in the Windows 7 built-in drivers
- 24What are the difference between PCL Driver and BR-Script driver?
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26Can I print from DOS applications?
- 27What is the Optional LT-26CL used for and how do I install it?
- 28What is the BRAdmin Professional software used for?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30What kind of paper should I avoid?
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32"JAM E1" error appears on the LCD. What should I do?
- 33"JAM B" error appears on the LCD. What should I do?
- 34What is the printable area per page?
- 35What is Windows ICM profiles?
- 36Uninstall the printer drivers (For Windows)
- 37What driver package format is supported by my Linux distribution?
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I updated the Web BRAdmin and cannot enable the logging function.
- 42The color of printouts are not what I expected.
- 43The printer prints unexpectedly or it prints incorrect characters.
- 44Printouts have wrinkles or creases.
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 50Delete print jobs from the print queue.