FAQs & Troubleshooting
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187 Results
- 1The printer does not print on envelopes correctly.
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4LOAD LETTER is displayed on the printer LCD. What does it mean?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Change the printer driver settings (Windows/macOS)
- 9What kind of paper can I use?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11JAM DUPLEX
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13How do I monitor the status of the printer?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15What can happen if the wrong paper is used in your machine.
- 16How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18JAM INSIDE (inside the printer)
- 19How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 20I selected the HQ-1200 option in the HL-2460 printer driver and even though I am only printing text, I sometimes notice that the print speed slows down a little. Why?
- 21Black spots appear all over the page. (poor fixing)
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Functions supported in the Windows 7 built-in drivers
- 26How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 27Printer does not recognize the HDD/Compact Flash.
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 31Delete print jobs from the print queue.
- 32What is the Network Shared printing?
- 33Can I print from or scan to Android™ Smartphone?
- 34The printer status is Offline or Paused.
- 35JAM MAILBOX (inside the Mailbox unit)
- 36How to setup the Printer RAMDISK.
- 37How do I clean the inside of the printer?
- 38The printed letters are slanted, positioned incorrectly.
- 39The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42What kind of paper should I avoid?
- 43How do I install the Lower Mailbox Unit? (MX-4100)
- 44Selecting the best possible print quality from a Windows PC
- 45What is the protocol specification of the NC-4100h Type 2 print server?
- 46What kind of USB cable should I use?
- 47JAM REAR (at paper exit)
- 48JAM TRAY (Inside the Paper Tray)
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50How do I install additional memory? (DIMM)