FAQs & Troubleshooting
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177 Results
- 1LOAD LETTER is displayed on the printer LCD. What does it mean?
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What kind of envelopes should I avoid?
- 7The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9The printer does not print on envelopes correctly.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13How to setup the Printer RAMDISK.
- 14The printed letters are slanted, positioned incorrectly.
- 15Printer does not recognize the HDD/Compact Flash.
- 16What kind of paper can I use?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19JAM REAR (at paper exit)
- 20What is a "Generic PCL Driver"?
- 21JAM TRAY (Inside the Paper Tray)
- 22Printouts have a curl or wave.
- 23What is the BRAdmin Professional software used for?
- 24The machine does not print anything.
- 25Can I print from or scan to Android™ Smartphone?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27What kind of paper should I avoid?
- 28How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 29What is 'Secure Printing' and how do I use it? (for Windows users)
- 30I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 31Can I print from DOS applications?
- 32How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 33How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 34How do I install additional memory? (DIMM)
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37What kind of memory can I use?
- 38Can I print using the IPP protocol on Windows XP?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I selected the HQ-1200 option in the HL-2460 printer driver and even though I am only printing text, I sometimes notice that the print speed slows down a little. Why?
- 43How do I clean the inside of the printer?
- 44Delete print jobs from the print queue.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46"JAM MP TRAY"(in the Multi-purpose tray)
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What can happen if the wrong paper is used in your machine.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Change the printer driver settings (Windows/macOS)