FAQs & Troubleshooting
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146 Results
- 1REPLACE TONER
- 2REPLACE DRUM
- 3JAM INSIDE
- 4DRUM ERROR
- 5MANUAL FEED
- 6JAM REAR
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10NO PAPER T1
- 11MEMORY FULL
- 12What is the recommended paper?
- 13JAM TRAY 1
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15TONER LOW
- 16Adjust the default preferences of my printer driver (Windows)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18I cannot print from my computer via USB.
- 19Change the printer driver settings (Windows/macOS)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21"Offline" appears on the Status Monitor.
- 22FRONT COVER OPEN or FUSER COVER OPEN
- 23What kind of paper can I use?
- 24Curl or wavy
- 25CARTRIDGE ERROR
- 26The printer status is Offline or Paused.
- 27Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 28What is Toner Continue Mode?
- 29Print on labels and envelopes from the manual feed slot.
- 30What driver package format is supported by my Linux distribution?
- 31Can I print from or scan to Android™ Smartphone?
- 32Clear paper jams.
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 36DRUM STOP
- 37PRINT OVERRUN
- 38Wrinkles or creases
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Open the Control Panel (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42FUSER ERROR
- 43Envelope creases
- 44Turn the Toner Save Mode on or off.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Clean the Drum Unit.
- 48SIZE ERROR DX
- 49What is the printable area per page?
- 50Print on both sides of the paper (Manual 2-sided/duplex Printing).