FAQs & Troubleshooting
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146 Results
- 1REPLACE TONER
- 2REPLACE DRUM
- 3JAM INSIDE
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5MANUAL FEED
- 6JAM REAR
- 7DRUM END SOON
- 8JAM TRAY 1
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10How to identify your Operating System (OS).
- 11The printer prints unexpectedly or it prints garbage data.
- 12NO TONER
- 13I cannot print from my computer via USB.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 16"Offline" appears on the Status Monitor.
- 17DRUM STOP
- 18SERVICE CALL
- 19What is the recommended paper?
- 20Print on labels and envelopes from the manual feed slot.
- 21Clear paper jams.
- 22Clean the Drum Unit.
- 23Adjust the default preferences of my printer driver (Windows)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25What is the printable area per page?
- 26TONER LOW
- 27Open the Control Panel (For Windows)
- 28Delete print jobs from the print queue.
- 29I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 30The printer status is Offline or Paused.
- 31NO PAPER T1
- 32MEMORY FULL
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36FRONT COVER OPEN or FUSER COVER OPEN
- 37What kind of paper can I use?
- 38Create or view a XML Paper Specification document
- 39White lines down the page
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Check the firmware version.
- 42What is the difference between the toner cartridge and the drum unit?
- 43What is Toner Continue Mode?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45CARTRIDGE ERROR
- 46Envelope creases
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Clean the paper pick-up roller.
- 49Can I use AirPrint with my Brother machine?
- 50Change the printer driver settings (Windows/macOS)
