FAQs & Troubleshooting
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146 Results
- 1REPLACE DRUM
- 2Adjust the default preferences of my printer driver (Windows)
- 3MEMORY FULL
- 4Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 5Turn the Toner Save Mode on or off.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Clean the Drum Unit.
- 9How to identify your Operating System (OS).
- 10Print on labels and envelopes from the manual feed slot.
- 11Uninstall the Brother Software and Drivers (Windows)
- 12PRINT OVERRUN
- 13JAM REAR
- 14Change the printer driver settings (Windows/macOS)
- 15What do the LED indications mean?
- 16How do I print a Test page?
- 17JAM TRAY 1
- 18REPLACE TONER
- 19What is the printable area per page?
- 20What is the recommended paper?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22"Offline" appears on the Status Monitor.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24FUSER ERROR
- 25CARTRIDGE ERROR
- 26NO TONER
- 27MANUAL FEED
- 28Curl or wavy
- 29Clear paper jams.
- 30Open the Control Panel (For Windows)
- 31Clean the paper pick-up roller.
- 32Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Check the firmware version.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38What is the difference between the toner cartridge and the drum unit?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I cannot print from my computer via USB.
- 41TONER ENDED
- 42The printer status is Offline or Paused.
- 43Envelope creases
- 44Can I print from DOS applications? What printer driver emulation can be used?
- 45SERVICE CALL
- 46Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48JAM INSIDE
- 49Clean the corona wire of the drum unit.
- 50Black lines down the page
