FAQs & Troubleshooting
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187 Results
- 1Print on both sides of the paper(2-sided/Duplex Printing).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5Delete print jobs from the print queue.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How to identify your Operating System (OS).
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 11The machine does not print anything.
- 12What driver package format is supported by my Linux distribution?
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14Can I print using the IPP protocol on Windows XP?
- 15JAM DUPLEX
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17How do I install the Lower Tray Unit? (LT-500)
- 18What is the BRAdmin Professional software used for?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Can I print from DOS applications?
- 23Change the printer driver settings (Windows/macOS)
- 24What kind of USB cable should I use?
- 25The printer prints unexpectedly or it prints garbage.
- 26JAM REAR
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What kind of paper can I use?
- 29JAM TRAY 2
- 30What kind of memory can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39What kind of Control Panel Setting Menu available and what do they mean?
- 40What kind of labels and transparencies can I use?
- 41PAPER JAM
- 42JAM TRAY 1
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I cannot print from Mac OS X.
- 45JAM MP TRAY
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47What can happen if the wrong paper is used in your machine.
- 48Uninstall printer drivers (Linux)
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50Use the "Booklet Printing" feature.