FAQs & Troubleshooting
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203 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot print from the MP Tray. Why?
- 3The printer status is Offline or Paused.
- 4How to Wake-up the printer.
- 5An error message "MEMORY FULL" appears on the printer LCD.
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Print on both sides of the paper(2-sided/Duplex Printing).
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11Functions supported in the Windows 7 built-in drivers
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13JAM MP TRAY
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What kind of Control Panel Setting Menu available and what do they mean?
- 18What kind of envelopes should I avoid?
- 19Output sheets are completely black.
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22What is Optional Font Package (BS-3000)?
- 23Delete print jobs from the print queue.
- 24What is Status Monitor and how can I turn it on/off?
- 25What kind of USB cable should I use?
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27What kind of paper can I use?
- 28What kind of memory can I use?
- 29What is the BRAdmin Professional software used for?
- 30What is the recommended paper?
- 31The image is ghosted.
- 32Open the Control Panel (For Windows)
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Change the printer driver settings (Windows/macOS)
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41The paper is skewed when it's printed.
- 42MANUAL FEED
- 43Where do I find a Parallel or USB interface cable?
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45Printouts have toner specks.
- 46JAM INSIDE
- 47What can happen if the wrong paper is used in your machine.
- 48How do I install the Lower Tray Unit? (LT-500)
- 49Uninstall the printer drivers (For Windows)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)