FAQs & Troubleshooting
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153 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5How do I monitor the status of the printer?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Why are the ready and alarm lights blinking?
- 9Can I print from DOS applications?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Printouts have wrinkles or creases.
- 16What is the recommended paper?
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Printouts have a curl or wave.
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Can I print using the IPP protocol on Windows XP?
- 22What driver package format is supported by my Linux distribution?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The paper is skewed when it's printed.
- 25Paper Feed Problems
- 26Replace the drum unit.
- 27What is the BRAdmin Professional software used for?
- 28The printed letters are slanted, positioned incorrectly.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30How do I use the Quick Print Setup Utility?
- 31The machine does not print anything.
- 32How do I clear paper jams?
- 33What is the Network Shared printing?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Functions supported in the Windows 7 built-in drivers
- 36What kind of USB cable should I use?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38How can I install the Web BRAdmin on Windows Server 2003?
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40What do the LED indications mean?
- 41How do I print on envelopes?
- 42Cannot print after a Windows 10 update (June 2020)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45Can I print from or scan to Android™ Smartphone?
- 46I cannot print from my computer via USB.
- 47Using the PING command to troubleshoot problems.
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 49The printer prints unexpectedly or it prints garbage.
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?