FAQs & Troubleshooting
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164 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The machine does not print anything.
- 6What kind of labels and transparencies can I use?
- 7Print on envelopes.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Can I print from DOS applications?
- 12Can I print using the IPP protocol on Windows XP?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Delete print jobs from the print queue.
- 15What kind of paper should I avoid?
- 16How do I print a Test page?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19How do I perform a factory reset?
- 20What can happen if the wrong paper is used in your machine.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23What kind of USB cable should I use?
- 24Printouts have a curl or wave.
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26The printed letters are slanted, positioned incorrectly.
- 27I cannot print from my computer via USB.
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 30What kind of envelopes should I avoid?
- 31What is a "Generic PCL Driver"?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33What kind of paper can I use?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35How do I change the print server password?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Cannot print after a Windows 10 update (June 2020)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40Functions supported in the Windows 7 built-in drivers
- 41Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 42The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 43My Brother machine misfeeds paper.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45What kind of memory can I use?
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49What driver package format is supported by my Linux distribution?
- 50Install the built-in drivers (For Windows 8 and Windows 10)