FAQs & Troubleshooting
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164 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7The machine does not print anything.
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15The paper is skewed when it's printed.
- 16What kind of paper should I avoid?
- 17What can happen if the wrong paper is used in your machine.
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23What kind of USB cable should I use?
- 24The printer prints unexpectedly or it prints garbage.
- 25What kind of paper can I use?
- 26I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 27Printouts are faint.
- 28Can I buy any MICR toner?
- 29Cannot print after a Windows 10 update (June 2020)
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33How to identify your Operating System (OS).
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I cannot print from my computer via USB.
- 37Functions supported in the Windows 7 built-in drivers
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39What kind of labels and transparencies can I use?
- 40What kind of envelopes should I avoid?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Can I print from DOS applications?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Windows 10 Support Information
- 47I cannot print from my computer via network. (For Windows)
- 48What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 49How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 50Where do I find a Parallel or USB interface cable?