FAQs & Troubleshooting
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153 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printed letters are slanted, positioned incorrectly.
- 4Delete print jobs from the print queue.
- 5Functions supported in the Windows 7 built-in drivers
- 6The machine does not print anything.
- 7What do the LED indications mean?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12How do I perform a factory reset?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14What kind of envelopes should I avoid?
- 15What kind of USB cable should I use?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Using the PING command to troubleshoot problems.
- 18The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20Uninstall the printer drivers (For Windows)
- 21Change the printer driver settings (Windows/macOS)
- 22The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 23How to identify your Operating System (OS).
- 24What can happen if the wrong paper is used in your machine.
- 25When trying to print from Mac OS® X the print queue is stopped.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28The printer status is Offline or Paused.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 31I cannot print from Mac OS X.
- 32Printouts have wrinkles or creases.
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Can I print from DOS applications?
- 35Print on envelopes.
- 36How do I upgrade the firmware of my Brother print server?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I cannot print from my computer via network. (For Macintosh)
- 39Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 40The printer prints unexpectedly or it prints garbage.
- 41Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 42Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 43Printouts have a curl or wave.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Open the Control Panel (For Windows)
- 49I cannot print from my computer via USB.
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.