FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How to identify your Operating System (OS).
- 4I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6Functions supported in the Windows 7 built-in drivers
- 7What is the BROWNIE software?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9What kind of USB cable should I use?
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23How can I change the IP address using the ARP and PING commands?
- 24Why are all the lights blinking then the drum light blinking?
- 25When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 26Black toner marks appear across the page.
- 27What driver package format is supported by my Linux distribution?
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer status is Offline or Paused.
- 30What kind of labels and transparencies can I use?
- 31What kind of envelopes should I avoid?
- 32How do I clean the inside of the printer and Drum Unit?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34Printouts have wrinkles or creases.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Open the Control Panel (For Windows)
- 38Why are the alarm and data lights on?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Uninstall the printer drivers (For Windows)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Windows 10 Support Information
- 47What is the difference between the toner cartridge and the drum unit?
- 48The paper is skewed when it's printed.
- 49The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 50None of the LEDs illuminate.
