FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3How to identify your Operating System (OS).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What is the BROWNIE software?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 9Cannot print after a Windows 10 update (June 2020)
- 10Delete print jobs from the print queue.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12What kind of paper can I use?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14What can happen if the wrong paper is used in your machine.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Functions supported in the Windows 7 built-in drivers
- 22The paper is skewed when it's printed.
- 23The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 24What kind of envelopes should I avoid?
- 25Printouts have a curl or wave.
- 26Open the Control Panel (For Windows)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28What is the difference between the toner cartridge and the drum unit?
- 29Printouts have wrinkles or creases.
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What kind of labels and transparencies can I use?
- 34The printer prints unexpectedly or it prints garbage.
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37How do I perform a factory reset?
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39Replace the toner cartridge.
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42What kind of USB cable should I use?
- 43Why are the alarm and data lights blinking?
- 44What kind of memory can I use?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 50Uninstall the printer drivers (For Windows)