FAQs & Troubleshooting
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- 1How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 2List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 3Mat, Cutting Blade and Material Combinations
- 4List of Error Messages for CanvasWorkspace (Others)
- 5What should I do if the scanned and cut positions are misaligned?
- 6Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 7Cut a thin fabric for the quilt piece. (How to use the High Tack Adhesive Fabric Support Sheet.)
- 8List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 9Cut the fabric other than quilt pieces. (How to use the Iron-On Fabric Appliqué Contact Sheet.)
- 10Downloading Optional Design Pattern Collection (My Collection Function)
- 11E03002 appears on the computer screen.
- 12[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 13How to Activate the Calligraphy Kit
- 14Attaching the Material/Peeling Off the Material
- 15Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 16Data cannot be saved to the machine
- 17Can different types of material be attached to the same mat for cutting?
- 18How should I make a pattern to be cut with the roll feeder?
- 19Changing and Deleting CanvasWorkspace login ID that is registered to your machine with CanvasWorkspace
- 20Adjusting the Position of the Feed Roller
- 21An error appears when trying to import a DXF file.
- 22Data cannot be saved to a USB flash drive
- 23The pattern transferred from the Artspira app does not appear on the screen of the machine
- 24How can I cleanly cut hard and thick materials?
- 25ErrS04 appears on the computer screen.
- 26E03006 appears on the computer screen.
- 27Can rough material be cut?
- 28Embroidery data (.phc, .pes or .phx files) read from a USB flash drive is not displayed.
- 29E93001 appears on the computer screen.
- 30How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 31“The entered text cannot be used.“ appears on the computer screen.
- 32ErrS52 appears on the computer screen.
- 33ErrS23 appears on the computer screen.
- 34What is the lever (scanner lever) on the left side of the machine?
- 35Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 36What accessory kits are available?
- 37ErrS12 appears on the computer screen.
- 38ErrS07 appears on the computer screen.
- 39E94004 appears on the computer screen.
- 40E10005 appears on the computer screen.
- 41E03005 appears on the computer screen.
- 42Care and Maintenance (Cleaning the Trimmer Blade)
- 43Can tape other than masking tape be used to secure materials to the cutting mat?
- 44E94002 appears on the computer screen.
- 45E12006 appears on the computer screen.
- 46E11008 appears on the computer screen.
- 47E11006 appears on the computer screen.
- 48E00011 appears on the computer screen.
- 49E00003 appears on the computer screen.
- 50Data cannot be transferred even though the machine number has been input. (M5622201)