FAQs & Troubleshooting
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143 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Maintenance (Cleaning the bobbin case) [ Video ]
- 3The App shows the message "No Supported Machines Found".
- 4How to use the the versatile magnetic frame [Video instructions]
- 5How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 6How to set up the cap frame. [Video instructions]
- 7Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 8How do I install a bobbin into the machine?
- 9How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 10How to use the Round frame (PRPRFK1) [Video instructions]
- 11How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 12Introducing Brother My Stitch Monitor application
- 13Loops appear on the surface of the fabric when embroidering.
- 14Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 15How to set up the cap frame driver. [Video instructions]
- 16How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 17The pattern transferred from the Artspira app does not appear on the screen of the machine
- 18How to Embroider on Clothes. [Video instructions]
- 19There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 20"Trimming sensor error." message appears on the LCD. What does it mean?
- 21How do I attach or remove the embroidery frame?
- 22Data cannot be saved to the machine
- 23The App shows the message "Settings screen".
- 24How do I check the thread tension ?
- 25How do I thread the machine? (Threading the upper thread)
- 26Data cannot be transferred even though the machine number has been input. (M5622201)
- 27The monitoring app on the smart device receives the notification items I do not need.
- 28"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 29How do I adjust the tension of the upper thread ?
- 30How do I adjust the tension of the bobbin thread ?
- 31Maintenance (Cleaning the bobbin case)
- 32Maintenance (Cleaning around the needle plate)
- 33List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 34M1332002 appears on the Artspira app screen.
- 35Nothing happens, even if the LCD display is pressed.
- 36How do I wind the bobbin?
- 37Maintenance (Oiling the machine)
- 38Why does the upper thread keep breaking?
- 39How to change the displayed language
- 40How do I use the embroidery crosshair positioning laser function to align the embroidering position?
- 41"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 42How do I delete short stitches ?
- 43There are needle cuts or holes in the garment.
- 44How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 45"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 46I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 47E96001 appears on the Artspira app screen.
- 48E92001 appears on the Artspira app screen.
- 49How to configure operator lock
- 50M4345001 appears on the Artspira app screen.