FAQs & Troubleshooting
![]() |
Popular |
101 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I wind the bobbin?
- 3How do I adjust thread tension for embroidering?
- 4How do I hoop the fabric in the embroidery frame?
- 5The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 6How do I adjust the sensitivity of the operation keys?
- 7Touch panel is malfunctioning.
- 8How do I attach or remove the embroidery frame ?
- 9How do I restart embroidering if the thread breaks or the bobbin runs out of thread during embroidering?
- 10How do I clean the race?
- 11The pattern transferred from the Artspira app does not appear on the screen of the machine
- 12Fabric puckers
- 13Stitches are skipped
- 14Data cannot be saved to the machine
- 15The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 16It is difficult to remove the needle plate cover from the machine. (How do I remove the needle plate cover from the machine?)
- 17The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 18How do I remove or attach the Embroidery foot ?
- 19Data cannot be saved to a USB flash drive
- 20"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 21Tips for getting better embroidery results
- 22How do I set the bobbin?
- 23Where do I put the oil in my machine?
- 24"Preventive maintenance is recommended." ppears on the LCD.
- 25Data cannot be transferred even though the machine number has been input. (M5622201)
- 26How to obtain and input PIN of machine
- 27How to update your machine software by downloading the update file directly to your machine using a wireless network
- 28"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 29"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 30M4345001 appears on the Artspira app screen.
- 31M5622201 appears on the Artspira app screen.
- 32M4452001 appears on the Artspira app screen.
- 33M2102501 appears on the Artspira app screen.
- 34How to find the security information (SSID and network key) for your home network
- 35"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 36[Embroidery machine users] How to retrieve the data transferred from Artspira
- 37Multiple data cannot be transferred to the machine at once
- 38How to set up the wireless network connection with the wizard on the machine
- 39"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 40How do I change the needle ?
- 41"USB media error" message appears on the LCD. What does it mean?
- 42"This pattern cannot be used." message appears on the LCD. What does it mean?
- 43E92001 appears on the Artspira app screen.
- 44Introducing the Brother Artspira application
- 45"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 46"Cannot change the font since some letters are not included to the selected font." message appears on the LCD. What does it mean?
- 47"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 48There is no machine that can be transferred
- 49How to disconnect a machine from Artspira using the machine
- 50How to disconnect the machine from Artspira using the Artspira app