FAQs & Troubleshooting
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93 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I adjust thread tension for embroidering?
- 3The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 4"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 5The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 6How do I hoop the fabric in the embroidery frame?
- 7The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 8Stitches are skipped
- 9[Embroidery machine users] How to retrieve the data transferred from Artspira
- 10How do I adjust the sensitivity of the operation keys?
- 11"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 12How do I clean the race?
- 13The pattern transferred from the Artspira app does not appear on the screen of the machine
- 14Data cannot be saved to a USB flash drive
- 15Data cannot be transferred even though the machine number has been input. (M5622201)
- 16"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 17Where do I put the oil in my machine?
- 18Fabric puckers
- 19Data cannot be saved to the machine
- 20"Preventive maintenance is recommended." ppears on the LCD.
- 21Embroidery
- 22How to change the displayed language
- 23How to update your machine software by downloading the update file directly to your machine using a wireless network
- 24"USB media error" message appears on the LCD. What does it mean?
- 25How to stop "Send usage information to help improve Brother products and services"
- 26M3124301 appears on the Artspira app screen.
- 27I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 28How to disconnect the machine from Artspira using the Artspira app
- 29M5541001 appears on the Artspira app screen.
- 30M2102501 appears on the Artspira app screen.
- 31Multiple data cannot be transferred to the machine at once
- 32Introducing the Brother Artspira application
- 33"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 34How do I thread the machine (Threading the upper thread)?
- 35"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 36"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 37E96001 appears on the Artspira app screen.
- 38M5612301 appears on the Artspira app screen.
- 39After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 40"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 41"There is a pattern included that cannot be saved to USB media. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?
- 42"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 43How do I attach or remove the embroidery frame ?
- 44How do I remove or attach the Embroidery foot ?
- 45"Cannot recognize the data for the selected pattern. The data may be corrupted." message appears on the LCD. What does it mean and how do I clear it?
- 46"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 47E92001 appears on the Artspira app screen.
- 48How to connect your machine and transfer data to Artspira
- 49M5622201 appears on the Artspira app screen.
- 50How to set up the wireless network connection with the wizard on the machine