FAQs & Troubleshooting
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214 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The machine does not print anything.
- 7What driver package format is supported by my Linux distribution?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13How to identify your Operating System (OS).
- 14"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 15How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18Configure scan settings without administrator privileges (Linux)
- 19Pre-Required Procedures (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23My FAX/MFC will not Dial. Why?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25Replace the drum unit.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28How do I dial One Touch and Speed Dial numbers?
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Change or delete a Group stored at a One Touch/Speed Dial.
- 37Change the printer driver settings (Windows/macOS)
- 38Set up my Brother machine to forward the received faxes to another location.
- 39Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 43What is Distinctive Ring and how do I program it?
- 44What can happen if the wrong paper is used in your machine.
- 45What is the BRAdmin Professional software used for?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.