FAQs & Troubleshooting
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223 Results
- 1I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4Jam Inside
- 5Replace Drum
- 6Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Page skewed
- 10Can I use AirPrint with my Brother machine?
- 11Jam Rear
- 12The faxes I send are always received with a black vertical line down the page.
- 13I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15JAM TRAY
- 16Ghost
- 17Black lines down the page
- 18Can I print from or scan to Android™ Smartphone?
- 19Manual Feed
- 20Curled
- 21Wrinkles or creases
- 22Lines across the page
- 23Gray background
- 24Hollow print
- 25All black
- 26Scan a document in Windows 8 and Windows 10.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Poor fixing
- 29Faint
- 30Turn the Toner Save mode on or off
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Stop my Brother machine from automatically redialing a busy number.
- 35Change or delete an existing One Touch or Speed Dial number.
- 36CARTRIDGE ERROR
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Document Jam
- 39Curled or wavy
- 40Print on envelopes, labels, or thick paper from the manual feed slot.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Open the Status Monitor
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45Unable to Scan / Scan Unable
- 46How do I make my faxed documents lighter or darker? (Fax Contrast)
- 47Change the printer driver settings (Windows/macOS)
- 48Drum Stop
- 49No Toner
- 50The printer status is Offline or Paused.