FAQs & Troubleshooting
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Popular |
225 Results
- 1Replace Toner
- 2Replace Drum
- 3I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 4JAM TRAY
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Jam Rear
- 7The faxes I send are always received with a black vertical line down the page.
- 8Toner Low or Prepare New Toner Cartridge
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11White lines down the page
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Curled
- 14All black
- 15When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Send the same fax to more than one number at a time. (Broadcasting)
- 18Poor fixing
- 19Jam Inside
- 20I'm using MagicJack and am having problems sending or receiving faxes.
- 21CARTRIDGE ERROR
- 22Curled or wavy
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Pre-Required Procedures (Linux)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26How to identify your Operating System (OS).
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Print Unable or Print Unable XX
- 29No Toner
- 30Load legal size paper in the paper tray.
- 31No Paper
- 32Can I use voice mail on the same line as my Brother machine?
- 33Cover is Open
- 34White spots or black spots at 94 mm (3.7 in.) intervals
- 35Out of Memory
- 36Lines across the page
- 37White lines, bands or ribbing across the page
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Print on envelopes, labels, or thick paper from the manual feed slot.
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 42Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 43The message "DR Mode in Use" is displayed on my Brother machine.
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45Check the firmware version.
- 46What is Toner Continue Mode?
- 47How do I make my faxed documents lighter or darker? (Fax Contrast)
- 48How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 49Drum Stop
- 50The printer status is Offline or Paused.
