FAQs & Troubleshooting
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198 Results
- 1Replace Drum
- 2Replace Toner
- 3No Paper
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Cover is Open
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 7Page skewed
- 8Jam Inside
- 9I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Change or delete an existing One Touch or Speed Dial number.
- 12Jam Rear
- 13How do I know which receive mode to select?
- 14Faint
- 15Manual Feed
- 16Wrinkles or creases
- 17Load legal size paper in the paper tray.
- 18Toner Low or Prepare New Toner Cartridge
- 19Store numbers on my Brother machine for easy dialing from the control panel.
- 20Turn the Toner Save mode on or off
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Stop my Brother machine from automatically redialing a busy number.
- 23Curled or wavy
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I'm using MagicJack and am having problems sending or receiving faxes.
- 27Lines across the page
- 28Black lines down the page
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31What is Toner Continue Mode?
- 32Black toner marks across the page
- 33Gray background
- 34No Toner
- 35Print a report that will show a listing of faxes I sent and received.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37I am having a problem receiving faxes.
- 38Toner specks
- 39JAM TRAY
- 40Ghost
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Can I use AirPrint with my Brother machine?
- 43How to identify your Operating System (OS).
- 44Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 45TONER ENDED
- 46Print the received faxes that are stored in memory. (Fax Storage)
- 47Send a fax
- 48How do I make my faxed documents lighter or darker? (Fax Contrast)
- 49Change the printer driver settings (Windows/macOS)
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?