FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How can I improve poor print quality ?
- 3How do I load legal size paper in the paper tray?
- 4How do I clean white or black spots on printed documents?
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6How to identify your Operating System (OS).
- 7Can I use voice mail on the same line as my Brother machine?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Delete print jobs from the print queue.
- 11Can I print from or scan to Android™ Smartphone?
- 12"Paper Jam Tray" error appears on the LCD. What should I do?
- 13Can I set my Brother machine to forward the faxes I receive to another location?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19Can I reduce the size of a received fax on this machine?
- 20How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 21"Paper Jam Rear" error appears on the LCD. What should I do?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23Stop my Brother machine from automatically redialing a busy number.
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29Why doesn't the machine answer when receiving a call?
- 30My FAX/MFC will not Dial. Why?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33Change or delete a Group stored at a One Touch/Speed Dial.
- 34How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What can happen if the wrong paper is used in your machine.
- 39I'm using MagicJack and am having problems sending or receiving faxes.
- 40The paper is skewed when it's printed.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42Printing on thick paper or transparencies.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Use my Brother machine to make copy
- 46The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 47Change the quality of the faxes I send (Fax Resolution).
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Document Jam
- 50The printer status is Offline or Paused.