FAQs & Troubleshooting
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167 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load paper?
- 4Change the printer driver settings (Windows/macOS)
- 5How do I know which side up my photo paper should be in the tray?
- 6Can I use voice mail on the same line as my Brother machine?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9The printer status is Offline or Paused.
- 10How do I clear Machine Error 46?
- 11How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Pre-Required Procedures (Linux)
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How to identify your Operating System (OS).
- 23The edge of glossy paper is smudged.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28How do I load 10 x 15 Glossy paper into my machine?
- 29Can third party ink be used to refill the ink cartridges?
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35Large characters are printed incorrectly. (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37How do I replace the battery?
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Can I print from or scan to Android™ Smartphone?
- 42I'm using MagicJack and am having problems sending or receiving faxes.
- 43I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 44Is there any way to reduce Ink consumption?
- 45Why doesn't the machine answer when receiving a call?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Uninstall the drivers (Windows)
- 49Why can't I print when an ink cartridge is empty?
- 50When I print images, the quality is not good (Linux)