FAQs & Troubleshooting
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168 Results
- 1How do I clear Machine Error 46?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5Can I print from or scan to Android™ Smartphone?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7Why doesn't the machine answer when receiving a call?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Can I still receive faxes or calls when the machine is switched off?
- 10Delete print jobs from the print queue.
- 11Functions supported in the Windows 7 built-in drivers
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 14The printer status is Offline or Paused.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Can I use voice mail on the same line as my Brother machine?
- 17One or more of my colors are not printing (blank). What can I do?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Can I reduce the size of a received fax on this machine?
- 21Is my Brother machine compatible with third party print servers?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25How many times will my Brother machine automatically redial a busy number?
- 26The LCD displays an error code (number). What does it mean?
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29Windows 10 Support Information
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31How do I replace the Ink Cartridge?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Change the printer driver settings (Windows/macOS)
- 35I'm using MagicJack and am having problems sending or receiving faxes.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39I am having issues with the paper feed. What can I do?
- 40Where is the USB port on the machine? I can't find it on the back of the unit.
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46How do I clean the Scanner to improve the copy or fax quality?
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 50I cannot print from my computer via USB.