FAQs & Troubleshooting
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169 Results
- 1How do I clear Machine Error 46?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I use voice mail on the same line as my Brother machine?
- 4One or more of my colors are not printing (blank). What can I do?
- 5The printer status is Offline or Paused.
- 6I am having issues with the paper feed. What can I do?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9How do I print on an envelope?
- 10Why can't I print when an ink cartridge is empty?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12How many times will my Brother machine automatically redial a busy number?
- 13Where is the USB port on the machine? I can't find it on the back of the unit.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17Why doesn't the machine answer when receiving a call?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Functions supported in the Windows 7 built-in drivers
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21Can third party ink be used to refill the ink cartridges?
- 22Can I confirm that the FAX was sent correctly?
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24How can I re-install the drivers?
- 25Delete print jobs from the print queue.
- 26How to identify your Operating System (OS).
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot print from my computer via USB.
- 29I'm using MagicJack and am having problems sending or receiving faxes.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32Can I reduce the size of a received fax on this machine?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34The LCD displays an error code (number). What does it mean?
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Pre-Required Procedures (Linux)
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41Where is the full User's Guide? I can't find enough information in the paper manual.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45Can I print from or scan to Android™ Smartphone?
- 46The edge of glossy paper is smudged.
- 47I can receive a fax, but cannot receive a telephone call.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Can I still receive faxes or calls when the machine is switched off?