FAQs & Troubleshooting
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160 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3Why does the "No Response/Busy" message appear on my Brother machine?
- 4How do I know which side up my photo paper should be in the tray?
- 5One or more of my colors are not printing (blank). What can I do?
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Can I use voice mail on the same line as my Brother machine?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I clear Machine Error 46?
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13The downloaded driver's name is different from my machine's name. (Linux)
- 14Do I need a telephone line to send and receive faxes with my Brother machine?
- 15I'm using MagicJack and am having problems sending or receiving faxes.
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to Android™ Smartphone?
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29I am experiencing problems sending a fax.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Open the Control Panel (For Windows)
- 34Use my Brother machine to make copy
- 35Can I program my Brother machine to forward the faxes I receive to another location?
- 36How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 37How do I install my Brother machine in Windows 7 using the USB connection?
- 38How do I store received faxes into memory? (Fax Storage)
- 39How do I re-install the drivers?
- 40The LCD displays an error code (number). What does it mean?
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44Can I still receive faxes or calls when the machine is switched off?
- 45Why can't I print when an ink cartridge is empty?
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47When I print images, the quality is not good (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50Check the firmware version.