FAQs & Troubleshooting
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163 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2When I print, the pages are smudged with ink. What should I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I know which side up my photo paper should be in the tray?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Why doesn't the machine answer when receiving a call?
- 8The edge of glossy paper is smudged.
- 9Can third party ink be used to refill the ink cartridges?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13Glossy Paper does not feed correctly. What can I do?
- 14Delete print jobs from the print queue.
- 15How do I clear Machine Error 46?
- 16How do I clean the Scanner to improve the copy or fax quality?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18How to identify your Operating System (OS).
- 19Why is it necessary for my machine to go through regular cleaning cycles?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24My machine does regular cleaning cycles in the night. How can I correct this?
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 28Use my Brother machine to make copy
- 29Is my Brother machine compatible with third party print servers?
- 30I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Why does the "No Response/Busy" message appear on my Brother machine?
- 33I'm using MagicJack and am having problems sending or receiving faxes.
- 34The printer status is Offline or Paused.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Set the date and time
- 40How do I replace the Ink Cartridge?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45Why can't I print when an ink cartridge is empty?
- 46Verify if the Brother machine has a dial tone
- 47How many times will my Brother machine automatically redial a busy number?
- 48How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 49Can I use voice mail on the same line as my Brother machine?
- 50When printing from my Apple Mac OS X, the print is coming out mirrored.