FAQs & Troubleshooting
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153 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Functions supported in the Windows 7 built-in drivers
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I am having issues with the paper feed. What can I do?
- 5Can third party ink be used to refill the ink cartridges?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How do I clear Machine Error 46?
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11Delete print jobs from the print queue.
- 12Why does the message "No Response/Busy" appear on my Brother machine?
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15When I print, the pages are smudged with ink. What should I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18When I print images, the quality is not good (Linux)
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20I want to print using CUPS while keeping SELinux enabled. (Linux)
- 21Uninstall printer drivers (Linux)
- 22My Brother machine has no power. What can I do?
- 23Print command (cupswrapper) (Linux)
- 24Pre-Required Procedures (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Change the printer driver settings (Windows/macOS)
- 27Can I set my Brother machine to forward the faxes I receive to another location?
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33Can I still receive faxes or calls when the machine is switched off?
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I cannot print from my computer via USB.
- 38I can receive a fax, but cannot receive a telephone call.
- 39"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42How do I clean the Scanner to improve the copy or fax quality?
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44How do I replace the Ink Cartridge?
- 45What does "COMM.ERROR" on the LCD display mean?
- 46Uninstall the drivers (Windows)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?