FAQs & Troubleshooting
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159 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 4Where can I find the serial number for my unit?
- 5I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Change the printer driver settings (Windows/macOS)
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12Can I still receive faxes or calls when the machine is switched off?
- 13How do I clear Machine Error 46?
- 14Where is the USB port on the machine? I can't find it on the back of the unit.
- 15What is Distinctive Ring and how do I program it?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18Load legal size paper in the paper tray.
- 19Hear the dialing, ringing, and fax-receiving tones while I'm sending a fax.
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21How do I print on an envelope?
- 22How to identify your Operating System (OS).
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25I am having issues with the paper feed. What can I do?
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Delete print jobs from the print queue.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Why can't I print when an ink cartridge is empty?
- 32Can I set my Brother machine to forward the faxes I receive to another location?
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35What driver package format is supported by my Linux distribution?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can third party ink be used to refill the ink cartridges?
- 39Can I confirm that the FAX was sent correctly?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41Why does the message "No Response/Busy" appear on my Brother machine?
- 42When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 43Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 44Check the firmware version.
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I am experiencing problems sending a fax, what can I do?
- 49Clear the message "Awaiting Redial"
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)