FAQs & Troubleshooting
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140 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 4How to identify your Operating System (OS).
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Functions supported in the Windows 7 built-in drivers
- 8One or more of my colors are not printing (blank). What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete print jobs from the print queue.
- 12Change the printer driver settings (Windows/macOS)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14My FAX/MFC will not Dial. Why?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Why can't I print when an ink cartridge is empty?
- 17What driver package format is supported by my Linux distribution?
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 22Can I print from or scan to Android™ Smartphone?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24Can I confirm that the FAX was sent correctly?
- 25I cannot print from my computer via USB.
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Why doesn't the machine answer when receiving a call?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Windows 10 Support Information
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Can I reduce the size of a received fax on this machine?
- 36Is my Brother machine compatible with third party print servers?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41Uninstall printer drivers (Linux)
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43How do I replace the Ink Cartridge?
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 46My machine does regular cleaning cycles in the night. How can I correct this?
- 47Verify if the Brother machine has a dial tone
- 48Is there any way to view how much ink is remaining?
- 49Is there any way to reduce Ink consumption?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)