FAQs & Troubleshooting
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49 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 4Load Documents
- 5Load Standard Size Document
- 6Scanning and Other Problems
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Load a Plastic Card
- 9Reset Your Brother Machine
- 10Document Jam
- 11What driver package format is supported by my Linux distribution?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What is Remote Setup?
- 14Load Non-standard Size Document
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Where can I download Brother iPrint&Scan application for Mac?
- 18Clean the Scanner and Rollers
- 19Uninstall the drivers. (macOS 13 or greater)
- 20(Video) Calibrate Your Brother Machine
- 21Check the firmware version.
- 22Acceptable Documents
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24(Video) Clean the Scanner and Rollers
- 25Install your Brother machine's software from Full Driver Package. (Windows)
- 26Uninstall the drivers. (macOS 10.14 - macOS 12)
- 27Uninstall the Brother Software and Drivers (Windows)
- 28Check the Serial Number
- 29Change the General Settings Using Remote Setup
- 30I do not have or lost the black and white calibration sheet.
- 31Error and Maintenance Indications
- 32Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 33Configure the Scan to Email Feature (Linux)
- 34Change the brscan5 scan settings using XSane (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Calibrate Your Brother Machine
- 37Uninstall the scanner driver. (Linux)
- 38I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40Printing/ Scanning with a mobile device
- 41Command List of brscan. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43Open the Control Panel (For Windows)
- 44Important points for specifying the scan area (Linux)
- 45Update the Driver or Firmware for your Brother machine
- 46Set Up the Brother Machine Using Remote Setup (Windows)
- 47Scan a document longer than 37.5 cm (14.76 inches).
- 48Set Up the Brother Machine Using Remote Setup (Mac)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)