FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2What is Brother iPrint&Scan?
- 3Replace Drum
- 4Paper is Jammed inside the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Connect telephone line and power cords
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9(Video) Unpack your Brother machine
- 10Paper is Jammed in the 2-sided Tray
- 11Paper is Jammed in the Back of the Machine
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Set up your Brother machine
- 14(Video) Replace the Toner Cartridge
- 15Image skewed
- 16Easy Scan to E-mail
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Print on Both Sides of the Paper (Macintosh)
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Paper is Jammed in the Paper Tray
- 24Paper is Jammed in the MP tray
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26Secure Print (Macintosh)
- 27Send or Receive an Email Securely Using SSL TLS
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Document Jam
- 33Check the remaining ink or toner level (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Set the Date and Time Using Web Based Management
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42Black toner marks across the page
- 43Reduce Toner Consumption
- 44Print as a Poster (Windows®)
- 45Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 46I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 47Curled or wavy
- 48Configure the Store Print Log to Network Settings Using Web Based Management
- 49Manage Your Network Machine Securely Using Web Based Management
- 50Load Paper in the Multi‑purpose Tray (MP Tray)