FAQs & Troubleshooting
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304 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3(Video) Replace the Toner Cartridge
- 4Easy Scan to E-mail
- 5"Offline" appears on the Status Monitor.
- 6Send or Receive an Email Securely Using SSL TLS
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Paper is Jammed in the 2-sided Tray
- 10Paper is Jammed inside the Machine
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Reset the Drum Counter
- 13(Video) Set up your Brother machine
- 14(Video) Unpack your Brother machine
- 15(Video) Connect telephone line and power cords
- 16Paper is Jammed in the Back of the Machine
- 17Paper is Jammed in the Paper Tray
- 18Print on Both Sides of the Paper (Windows®)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21My printer takes a long time to start printing when using Airprint. (iOS 16)
- 22Check the remaining ink or toner level (Linux)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Set up a Scan to Network Profile
- 25Drum !
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Document Jam
- 31Paper is Jammed in the MP tray
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Use Universal Print (Windows)
- 36Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Wrinkles or creases
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Printing/ Scanning with a mobile device
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45I cannot scan via network.
- 46Toner Low or Prepare New Toner Cartridge
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48Clean the Drum Unit
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50Add your Brother machine with AirPrint (macOS)