FAQs & Troubleshooting
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301 Results
- 1Replace Drum
- 2Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3(Video) Load A4/Letter paper
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5(Video) Replace the Toner Cartridge
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9The printer status is Offline or Paused.
- 10Easy Scan to E-mail
- 11Image skewed
- 12Faint
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Where can I find my Brother machine's serial number?
- 16How to identify your Operating System (OS).
- 17Curled or wavy
- 18Configure LDAP Authentication Using Web Based Management
- 19Black toner marks across the page
- 20(Video) Set up your Brother machine
- 21Smudges on printed pages (Poor fixing)
- 22Black lines down the page
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Send or Receive an Email Securely Using SSL TLS
- 29What is Brother iPrint&Scan?
- 30Paper is Jammed inside the Machine
- 31Wrinkles or creases
- 32White lines, bands or ribbing across the page
- 33Install the optional lower tray
- 34Hollow print
- 35Update the Driver or Firmware for your Brother machine
- 36"Offline" appears on the Status Monitor.
- 37Set up a Scan to Network Profile
- 38What is Brother Web Connect?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40What can happen if the wrong paper is used in your machine.
- 41Print as a Poster (Windows®)
- 42(Video) Unpack your Brother machine
- 43(Video) Connect telephone line and power cords
- 44Document Jam
- 45Toner specks
- 46White lines down the page
- 47White lines across the page
- 48Gray background
- 49Restrict the functions available on your Brother machine and the number of prints.
- 50Use Universal Print (Windows)