FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2What is the default password for my Brother machine?
- 3How to identify your Operating System (OS).
- 4(Video) Set up your Brother machine
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Document Jam
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9Cannot Print ##
- 10Add your Brother machine with AirPrint (macOS)
- 11The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Toner Low or Prepare New Toner Cartridge
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed inside the Machine
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19(Video) Paper is Jammed in the Paper Tray
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Enable the Brother machine's network interface.
- 27What is the recommended paper?
- 28"Offline" appears on the Status Monitor. (Windows)
- 29Install the Brother Mobile Connect application (for mobile device)
- 30The printer status is Offline or Paused.
- 31Manual Feed
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33(Video) Document is Jammed under the Document Cover
- 342-sided Disable or 2-sided Disabled
- 35Cannot Detect
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Update the Driver or Firmware for your Brother machine
- 38I cannot scan via network.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Cannot Scan ##
- 41Open the Control Panel (For Windows)
- 42Size Error DX or Size Error 2-sided
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I get a TS error when trying to print on a wireless network.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47I cannot print using my Brother machine on a wired network (Windows/macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49Self-Diagnostic
- 50Toner Ended