FAQs & Troubleshooting
Latest |
285 Results
- 5103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 5203/27/2023Change the printer driver settings (Windows/macOS)
- 5303/27/2023The printer status is Offline or Paused.
- 5403/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 5503/17/2023Open the "Scanners and Cameras" and Properties.
- 5602/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 5702/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 5802/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5902/14/2023Scan a document in Windows 8 and Windows 10.
- 6002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6101/18/2023Clean the Scanner
- 6201/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 6312/19/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6512/19/2022Cannot Detect
- 6612/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6712/19/2022Toner Low or Prepare New Toner Cartridge
- 6812/13/2022Open the Status Monitor
- 6912/13/2022How to identify your Operating System (OS).
- 7011/24/2022Create a Certificate Signing Request (CSR)
- 7111/24/2022Import a Certificate and Private Key
- 7211/15/2022Export the Certificate and Private Key
- 7310/25/2022Print Documents Securely Using SSL/TLS
- 7410/24/2022Install a Certificate on Your Brother Machine
- 7510/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7610/13/2022Print the Network Configuration Report
- 7709/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7809/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8008/22/2022Configure the Scan to Email Feature (Linux)
- 8108/16/2022Print as a Booklet Automatically (Windows)
- 8208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8307/28/2022Update the Driver or Firmware for your Brother machine
- 8407/26/2022Configure and use the Scan Key Tool (Linux)
- 8507/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 8606/30/2022Check the Node Name of the Brother machine
- 8706/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8806/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 8906/20/2022Access Web Based Management
- 9005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9204/13/2022Uninstall the Brother Software and Drivers (Windows)
- 9304/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9404/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9504/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9604/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9704/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 9803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 9903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 10003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)